Hawaii Cancer Care has partnered with Canopy, the first Intelligent Care Platform for oncology, to further transform patient outcomes and experiences through continuous care delivery and the implementation of a value-based program, Principal Care Management (PCM).

Using the Canopy Program Management solution, Hawaii Cancer Care was able to deploy PCM rapidly and enrolled 200 patients in just a few months, resulting in a 5x ROI all without hiring additional staff. Now, Hawaii Cancer Care plans to deploy Canopy’s comprehensive platform to further enhance continuous care delivery, including Canopy’s electronic patient-reported outcomes (ePRO) solution with integrated triage pathways and intelligent task management tools for remote symptom management and patient engagement.

Rapidly Maximizing the Impact of Principal Care Management and Other Reimbursement Programs

With a growing need for continuous patient care, Hawaii Cancer Care has been investing more and more in remote care despite not being reimbursed for this time.

“We knew a reimbursement program like PCM could help us support remote care and other quality initiatives, but managing these programs can be a major drain on resources. That’s where Canopy came in. With their Program Management tools, we were able to streamline enrollment processes and care workflows, which enabled us to enroll 200 patients without the need for additional hiring.”

—Christeil Gota, CEO, Hawaii Cancer Care

Canopy’s Program Management module intelligently prioritizes eligible patients for program enrollment while also streamlining consent processes and end-to-end care workflows for staff. The module also automatically captures all time spent on billable care activities, automates billing/reporting processes, and tracks quality metrics to ensure maximum reimbursement. Leveraging this technology, Hawaii Cancer Care is now planning to deploy additional programs in order to match a larger number of patients with a value-based program right for them.

Expanding Care Delivery Through Continuous Care Management

Hawaii Cancer Care is also set to integrate Canopy's complete platform into its care management operations. The Canopy Platform includes a ticketing and task management module, standardized oncology-specific triage pathways, and ePROs for remote patient monitoring. This suite of products enables triage nurses and other cross-functional teams (e.g., phone operators, pharmacy, etc.) to efficiently manage remote patient touch points with intelligent software that integrates with the EHR, enabling the efficient assessment, prioritization, and resolution of patient needs.

Furthermore, integrating ePROs empowers patients to actively participate in their care by providing real-time data on symptoms and overall well-being. Studies of the Canopy ePRO show high patient engagement (88% at 6 months (JCO, 2022)), correlating with significant outcomes—an observed 22% lower rate of ER visits/hospitalizations and up to a 45% observed increase in treatment persistence at 3 months (ASCO, 2022).

This collaboration between Hawaii Cancer Care and Canopy exemplifies the profound impact that partnerships between health technology and community oncology can have on patient outcomes. Through the rapid implementation of value-based care programs and deployment of continuous care management solutions, Hawaii Cancer Care aims to further enhance healthcare delivery and pave the way for a patient-centered future in oncology.

Join Hawaii Cancer Care + Canopy for a Free Webinar

Interested in learning how Hawaii Cancer Care and other practices built a care management service line from the ground up? Register to join our upcoming webinar on Thursday, July 13 at 1 PM EST.

1. Cherny, N. I., Parrinello, C. M., Kwiatkowsky, L., Hunnicutt, J., Beck, T., Schaefer, E., Thurow, T., & Kolodziej, M. (2022). Feasibility of Large-Scale Implementation of an Electronic Patient-Reported Outcome Remote Monitoring System for Patients on Active Treatment at a Community Cancer Center. JCO Oncology Practice, 18(12), e1918-e1926. DOI: 10.1200/OP.22.00180

2. Kolodziej, M. A., Kwiatkowsky, L., Parrinello, C., Thurow, T., Schaefer, E. S., Beck, J. T., Cherny, N., & Blau, S. (2022). ePRO-based digital symptom monitoring in a community oncology practice to reduce emergency room and inpatient utilization. Journal of Clinical Oncology, 40(16_suppl), 1508.

Authors observed a 22 percent lower rate of adverse clinical events, specifically emergency room and hospital admission.

3. Parrinello, C., Calkins, G., Kwiatkowsky, L., Schaefer, E. S., Beck, J. T., Ellis, A. R., Blau, S., Telivala, B. P., & Kolodziej, M. A. (2022). Time on treatment is prolonged in patients utilizing an ePRO based digital symptom monitoring platform in the community setting. Journal of Clinical Oncology, 40(16_suppl), 1528. DOI: 10.1200/JCO.2022.40.16_suppl.1528