Jackson Oncology Associates, PLLC, Launches Canopy’s Enterprise Oncology AI Platform

Jackson Oncology Associates, PLLC, a multi-site, independent oncology practice in Jackson, Mississippi, has partnered with Canopy, the leader in Enterprise AI for oncology, to expand patient access and support between visits.

Jackson Oncology Associates is the first practice to launch Canopy’s AI-powered phone operator, Kathy, as part of its initial Canopy implementation. Already live across multiple Canopy customers, Kathy supports teams during peak call times and after hours by answering calls, ticketing patient requests, and escalating immediately when clinical needs arise.

“We are committed to delivering high-quality care to our patients through every step of the journey, including between visits. With Canopy, we’re giving patients new ways to stay engaged with their care team, while giving our staff AI-enabled tools to respond more proactively.”

—Kim Ward, Chief Operating Officer, Jackson Oncology Associates, PLLC

Canopy helps practices manage the growing complexity of cancer care by providing a unified AI platform across patient services: triage, call center and communications, front office, and pharmacy. By embedding AI and automation into existing workflows, Canopy enables faster issue resolution, reduces manual work, and helps practices capture sustainable reimbursement.

"We’re proud to partner with Jackson Oncology Associates, an independent practice known for its commitment to patient access and community-based care,” said Lavi Kwiatkowsky, Founder and CEO of Canopy. “We aim to deliver AI-native solutions across patient services that improve the care experience for patients and care teams alike."

—Lavi Kwiatkowsky, Founder and CEO of Canopy

About Canopy

Canopy is the leader in Enterprise AI for Oncology, providing practices with a unified platform for all the care that happens between visits and across patient services. Supporting a growing network across 500+ sites of care nationwide, Canopy enables practices to identify and prioritize patients who need help, resolve their issues using AI-native tools, and generate new reimbursement streams. For more information, visit www.canopycare.us. 

About Jackson Oncology Associates, PLLC

 Jackson Oncology Associates, PLLC, is a leading oncology group dedicated to providing access to oncology and hematology services. JOA physicians and staff believe that caring for the patients requires heartfelt compassion and a commitment to providing high-quality healthcare, including comprehensive services that are accessible and meet the needs of patients and referring physicians in our service areas. For more information, visit https://www.jacksononcology.com/.

Learn More

Interested in learning more? Contact our team using the button below.